Terms of Service

Effective August 29, 2026. This replaces our previous terms in full.

These terms are an agreement between you and High Flow Drainage Solutions, LLC (“High Flow”, “we”, “us”), a Missouri limited liability company, covering your use of highflowdrainagesolutions.com and anything you book through it. By using the site you accept them. If you do not, please do not use the site — call us on (816) 826-8794 instead and we will help you the old-fashioned way.

Please read section 9 carefully

It requires most disputes between us to be resolved by individual arbitration rather than in court, and it gives up your right to a jury and to take part in a class action. You can opt out within 30 days by sending one email, and doing so costs you nothing and changes nothing else about your relationship with us.

1. Using this site

You may read this site, and use its forms to arrange work, for your own purposes. You may not scrape it, republish its content, resell it, use it to advertise anything, attempt to break or overload it, or use it for anything unlawful. We may withdraw access from anyone doing those things.

Everything on the site — text, photographs of our work, drawings, layout, and the site itself — belongs to High Flow or its licensors. The photographs are of jobs we did.

2. Analytics, advertising and your consent

This site uses Google Tag Manager, Google Analytics, Google Ads conversion tracking and remarketing, the Meta (Facebook) Pixel, and Plausible Analytics. What each one does, what it collects, and how to switch it off is set out in full in our Privacy Policy, which forms part of these terms.

Two things are worth stating here rather than only there. First, the Google Ads and Meta tools build an advertising profile that can follow you to other websites; under several state privacy laws that is “sharing” your personal information, even though we receive no money for it. Second, if you are outside Missouri and Kansas, none of those tools run until you agree to them — the Meta Pixel is not placed on the page at all, and Google’s tags are held in a mode that writes no cookies. You may withdraw that agreement at any time with the Your Privacy Choices link in the footer, and the site works identically either way.

We honour Global Privacy Control signals. We do not sell personal information for money.

When you book a consultation you agree that we may contact you by email, phone and text about that appointment — confirmation, reminders, and any change to the schedule. That is part of providing the service and you cannot book without it, though you can cancel the appointment at any time using the link in any of those messages.

Marketing messages are separate and optional. You only receive them if you ticked the optional box, and you can stop them at any time by replying STOP to a text, using the unsubscribe link in an email, or emailing highflow8@outlook.com. Stopping marketing never stops appointment reminders. Message and data rates may apply, and message frequency varies.

4. Consultations, estimates and quotes

Booking a consultation books a visit, not the work. What we say during a visit is our professional opinion of the problem and what would fix it.

A written quote is an offer to do the described work for the stated price, valid for the period stated on it. Prices depend on what we find: buried utilities, rock, unexpected water, or a problem different from the one described can change the scope, and if that happens we will tell you and re-quote before continuing rather than adding it to your bill. Nothing on this website is itself a quote, and prices or ranges mentioned in site content are illustrative.

Any warranty on completed work is the one in your written warranty documentation. Nothing on this site extends it.

5. Accuracy of the site

We keep the site accurate but we do not guarantee it. Drainage advice here is general and your property is specific — do not act on a page here in place of having someone look at your yard. Availability shown on the booking calendar reflects our schedule at the moment you load it and can change.

6. Links to other sites

We link to places we do not control. We are not responsible for their content, their privacy practices, or anything you do there.

7. Disclaimer

The website is provided as is. To the fullest extent the law allows, we disclaim all implied warranties in relation to the website itself, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted or error-free.

This section is about the website, not about our work. Nothing here limits any warranty on drainage work we actually perform, and nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

8. Limitation of liability

To the fullest extent permitted by Missouri law, High Flow and its owners, officers and employees are not liable for indirect, incidental, special, consequential or punitive damages arising out of your use of this website, and our total liability for any claim arising out of the website is limited to $100.

Again: that cap is about the website. Claims about work we performed on your property are governed by your contract and warranty for that work, and are not capped at $100.

Some states do not allow the exclusion of certain damages, so parts of this section may not apply to you.

9. Disputes, arbitration and class-action waiver

9.1 Talk to us first

Most problems are solved by a phone call. Before starting arbitration or any legal proceeding, you agree to email a description of the dispute and what you want to highflow8@outlook.com, and to give us 60 days to resolve it. We agree to do the same before bringing anything against you. If we settle it in that window, nobody pays a lawyer.

9.2 Agreement to arbitrate

If we cannot resolve it, you and High Flow each agree that any dispute arising out of or relating to this website, these terms, our privacy practices, or any advertising or analytics technology used on this site will be resolved by binding individual arbitration, and not in court. This includes disputes about the validity or scope of this section, and it survives after you stop using the site.

The arbitration is administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, and takes place in Jackson County, Missouri or — at your choice — the county where you live, by telephone, or on documents alone. The Federal Arbitration Act governs this section. The arbitrator may award whatever relief a court could award to you individually, and the award may be entered as a judgment in any court.

9.3 What is not covered

Either of us may bring an individual claim in small claims court if it qualifies. Either of us may also ask a court for an injunction to stop infringement or misuse of intellectual property. Nothing in this section stops you from reporting anything to a government agency, or from taking part in a proceeding an agency brings.

9.4 Class-action and jury waiver

Claims must be brought individually. You and High Flow each waive any right to a jury trial, and any right to bring or take part in a class action, collective action, private attorney-general action, or any other representative proceeding. The arbitrator may not consolidate more than one person’s claims or preside over any form of representative proceeding. If this paragraph is found unenforceable as to a particular claim, that claim — and only that claim — leaves arbitration and goes to court; the rest of this section still applies to everything else.

9.5 Who pays

For any claim you bring as a consumer, High Flow pays the AAA filing, administration and arbitrator fees beyond the amount you would have paid to file in court. Each side pays its own lawyers unless the law or the arbitrator says otherwise. If the arbitrator finds your claim frivolous, the AAA rules on fee allocation apply.

9.6 Your 30-day right to opt out

You do not have to agree to this section. Email highflow8@outlook.com within 30 days of first using this site or of the effective date above, whichever is later, with the subject line “Arbitration Opt-Out” and your name and address. That is all it takes. You will keep every other right in these terms, we will not treat you any differently, and it will not affect any work we do for you. If you opt out, section 9.2 and 9.4 do not apply to you and disputes go to the courts named in section 10.

If we change this section in future, you may reject the change by emailing us within 30 days of the new effective date, and the version you agreed to continues to govern.

10. Governing law and venue

These terms are governed by the laws of the State of Missouri, without regard to its conflict-of-laws rules. For anything not subject to arbitration, you and High Flow agree to the exclusive jurisdiction of the state and federal courts located in Jackson County, Missouri.

11. The rest

Changes. We may update these terms. Material changes are posted here with a new effective date at least 15 days before they take effect, and continuing to use the site after that means you accept them.
Severability. If any provision is held unenforceable, the rest stays in force.
No waiver. Not enforcing something once does not give it up.
Entire agreement. These terms and the Privacy Policy are the whole agreement about the website. A signed contract for work you have booked governs that work.
Assignment. You may not assign these terms. We may, to a successor of the business.

12. Contact

High Flow Drainage Solutions, LLC — email highflow8@outlook.com, phone (816) 826-8794. Our Privacy Policy explains what we collect and how to opt out of advertising tracking.